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Return Policy

Welcome to Lilyby, we aim to provide an extensive range of high quality, trendy fashion clothing, together with a professional service dedicated to our valued customers from all over the world.

Our Contact Email: Service@lilyby.com   

PLEASE FEEL FREE TO CONTACT US ANYTIME.
In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Support Center is always at your service.


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14 Day Returns

Warranty

Get a Solution

Notes about Warranty

 
 
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14 Day Returns Warranty

If for any reason you are dissatisfied with any item(s) purchased from Lilyby.com, simply contact with us(service@lilyby.com). You can return the product within 14 days after receiving the delivery. We will always offer the best solution for our customers.

 
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Get a Solution

Steps to contact us:
Please contact us immediately at our E-mail(service@lilyby.com) describing the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. Please keep the picture below 2 MB.

Our Solutions:

 lilyby's responsibility

  • If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
  • Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense.
Customer's responsibility
  • If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
  • In that case, the customer will be responsible for the shipping fee for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
 

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Notes about Warranty

- Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided Lilyby did not make a mistake. If lilyby made a mistake, we will always resolve the issue to your satisfaction.

- All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.

- All returns must first be approved by our Customer Service Team, if approved, you will be provided with an RMA form. Returned items without a corresponding RMA form and/or not matching the requirements listed above will not be accepted.